1. Introduction

Welcome to PeppyNest (we, our, or us). These Terms and Conditions (Terms) govern your use of our website, services, and platform as a customer. By accessing or using our platform, you agree to comply with these Terms. If you do not agree with any part of these Terms, you must not use our services.

2. Acceptance of Terms

By using our platform, you affirm that you have read, understood, and accepted these Terms and any additional terms and conditions referenced herein.

3. Account Registration and Use

• Account Creation: Customers must create an account to access certain features of the platform. Customers agree to provide accurate and complete information during the registration process.

• Account Security: Customers are responsible for maintaining the confidentiality of their account credentials and for all activities that occur under their account. You agree to notify us immediately of any unauthorized use of your account.

4. Orders and Payments

• Order Processing: Customers must provide accurate payment information, and transactions are processed securely.

• Payment Methods: We accept various payment methods, as detailed on the payment page. Payments are processed through secure gateways.

• Payment Security: We implement industry-standard security measures to protect payment information. However, we are not liable for unauthorized access or use of payment information.

5. Delivery and Fulfillment

• Delivery Options: Vendors offer different delivery methods, including pick-up, delivery by seller, and courier delivery. Vendors are responsible for ensuring timely and accurate delivery.

• Pick-Up Locations: Vendors and customers are solely responsible for arranging and agreeing upon safe and convenient pick-up locations. We do not mediate pick-up location disputes.

• Shipping Costs: Shipping costs are calculated based on the selected delivery method and location and will be displayed at checkout.

• Delivery Disputes: Any disputes regarding delivery must be addressed directly between the vendor and the customer. We may assist in resolving disputes but are not liable for delivery issues.

6. Returns and Refunds

• Return Policy: Customers may return products in accordance with our return policy. Vendors must clearly state their return policies on their product listings.

• Refunds: Refunds are processed based on the condition of the returned product and the vendor’s return policy. Certain items, such as custom or perishable goods, may not be eligible for return.

7. Customer Obligations

• Compliance: Customers must comply with all applicable laws and regulations.

• Conduct: All users agree to interact respectfully and honestly on the platform. Abusive, fraudulent, or misleading behavior will result in account suspension or termination.

• User Content: Customers are responsible for the content they post, including reviews and messages. We reserve the right to remove content that violates these Terms or is otherwise inappropriate.

8. Vendor-Customer Communication

• Communication Channels: Vendors and customers may communicate through the platforms messaging system. This is to ensure a secure and traceable form of communication.

• Respectful Interaction: All interactions between vendors and customers must be professional and respectful. Harassment, abusive language, and discriminatory behavior are strictly prohibited.

• Communication Privacy: Personal contact information should not be shared outside the platform to protect the privacy and security of all users.

• Dispute Resolution: Any disputes between vendors and customers should be resolved through the platforms dispute resolution tools. We may assist in mediating disputes but are not liable for the outcome.

9. Information Collection

• Collected Information: We collect various types of information to provide and improve our services. This includes:

  • Personal Information: Name, email address, contact details, and payment information.

  • Account Information: Usernames, passwords, and preferences.

  • Transaction Information: Order details, payment history, and delivery addresses.

  • Usage Data: Information about how users interact with the platform, including IP addresses, device information, and browsing history.

• Use of Information: The collected information is used to:

  • Provide, maintain, and improve our services.

  • Process transactions and send notifications.

  • Communicate with users and provide customer support.

  • Conduct research and analyze usage patterns.

  • Comply with legal obligations and enforce our terms.

• Data Protection: We implement industry-standard security measures to protect collected information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

• Third-Party Disclosure: We do not sell, trade, or otherwise transfer personal information to outside parties except to trusted partners who assist us in operating our platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

10. Prohibited Activities

Customers are prohibited from engaging in activities including, but not limited to:

• Posting false or misleading information.

• Violating intellectual property rights.

• Using the platform for illegal activities.

• Spamming or distributing malicious software.

• Manipulating feedback or reviews.

11. Intellectual Property

All content on the platform, including text, graphics, logos, and images, is the property of PeppyNest or its content suppliers and is protected by intellectual property laws. Unauthorized use of any content is prohibited.

12. Limitation of Liability

To the fullest extent permitted by law, PeppyNest will not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of the platform. This includes, but is not limited to, damages for lost profits, data loss, or other intangible losses.

13. Indemnification

You agree to indemnify, defend, and hold harmless PeppyNest, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising out of your use of the platform or your violation of these Terms.

14. Privacy Policy

Your use of the platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices.

15. Modification of Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting. Your continued use of the platform after any modifications indicate your acceptance of the new Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction]. Any disputes arising under or in connection with these Terms will be resolved through binding arbitration in [Your Location].

17. Contact Information

If you have any questions or concerns about these Terms, please contact us at support@peppynest.com