1. What Information We Collect and Receive

We collect various types of information in order to provide and improve our services:

• Personal Information: This includes your name, email address, contact details, payment information, and any other information you provide when creating an account or making a purchase.

• Account Information: Usernames, passwords, and preferences.

• Transaction Information: Order details, payment history, and delivery addresses.

• Usage Data: Information about how you interact with our platform, including IP addresses, device information, browser type, and browsing history.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our platform and store certain information.

• Third-Party Data: Information from third parties, such as social media platforms, when you connect your account to these services.

2. How We Use Your Information and Our Legal Basis

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services.

• Process transactions and send notifications about your orders.

• Communicate with you, including to provide customer support.

• Personalize your experience and provide content and products tailored to your interests.

• Conduct research and analyze usage patterns to improve our platform.

• Enforce our terms and conditions and comply with legal obligations.

• Prevent fraud and enhance the security of our platform.

Our legal basis for collecting and using your personal information includes your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

3. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred.

• Analytics and Advertising Partners: We may share aggregated, non-identifiable information with analytics and advertising partners to improve our services and deliver relevant ads to you.

4. How We Transfer Your Information

Your information may be transferred and stored on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure your data is treated securely and in accordance with this Privacy Policy.

5. How We Protect Your Information

We implement industry-standard security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

6. How Long We Store Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to access and obtain a copy of your personal information.

• Correction: The right to request correction of any inaccurate or incomplete data.

• Deletion: The right to request deletion of your personal information, subject to certain exceptions.

• Restriction: The right to request restriction of processing of your personal information.

• Portability: The right to request transfer of your personal information to another organization, or directly to you, where feasible.

• Objection: The right to object to the processing of your personal information.

If you wish to exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before responding to your request.

8. Your Responsibilities

You are responsible for ensuring that the information you provide to us is accurate, complete, and up-to-date. If you believe that any information we hold about you is incorrect or incomplete, please contact us promptly.

9. Privacy Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Our Relationship with You

We value your trust and are committed to protecting your privacy. If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@peppynest.com